Incident response & digital forensics
Incident leadership, digital forensics, containment, and recovery—on demand or through a retainer with defined response commitments. Establish response access before you need it.
Incident support
You do not need a complete picture to start a conversation. Tell us what is affected, the operational impact, and what your team has done so far.
Contact our response teamKeep credentials, logs, and sensitive evidence out of the initial web inquiry. If you have a response agreement with us, follow its activation process.
What we help you handle
Forensic evidence, cross-source telemetry, and incident leadership connect the initial signal to containment decisions and staged recovery.
Response 01
Contain the intrusion, reconstruct attacker activity, and plan staged restoration. Preserve evidence while identifying affected systems and the operational priorities for recovery.
Response 02
Investigate token abuse, compromised identities, and persistence in cloud environments. Trace the control failures that allowed access and coordinate containment with your operators.
Response 03
Correlate endpoint, identity, cloud, and network evidence to map attacker actions and impact. Build the incident timeline and investigate activity beyond the initial alert.
Response 04
Plan the restoration of affected services, verify recovery checkpoints, and address the weaknesses that enabled the incident. Turn findings into engineering work your team can sustain.
How we respond
The work is not a rigid sequence. Evidence collection, containment, and recovery often overlap. Your team retains authority over changes to its systems.
Agree on authority, affected systems, operational priorities, and evidence handling. Set the response roles and decision cadence.
Outcome: Scope, priorities, and response owners.
Reconstruct attacker activity while limiting access. Investigation and containment run together as the evidence develops.
Outcome: Incident timeline and containment actions.
Remove persistence, address compromised access, and restore services in stages. Validate the changes and hand off remaining remediation priorities.
Outcome: Validated recovery and remediation priorities.
Response access & retainers
Every option includes 24×7 incident intake. Choose on-demand access or a retainer with defined response commitments and readiness support.
Best-effort response, subject to availability. The 8-hour target is not an SLA.
Request supportIncludes
Includes
Faster acknowledgment, more included hours, and response plan review.
Discuss IR StandardIncludes
Includes
Activation matters. Retainer commitments begin after confirmed activation by an authorized customer contact. Dependencies, exclusions, and remedies are governed by the executed service schedule.
Use included hours for response or readiness. Establish contacts, test activation, and prepare your team before an incident. The selected option determines the included readiness support.
The handoff
Technical findings and clear decisions for the people responsible for recovery, risk, and ongoing operations.
Explore engineeringEvery option includes 24×7 incident intake. IR On-Demand has an 8-hour best-effort response target, subject to availability, with no response-time SLA. IR Access, IR Standard, and IR Priority add defined acknowledgment and remote-response commitments, included hours, and readiness support.
Commitments begin after confirmed activation by an authorized customer contact. Human acknowledgment and the start of remote response are separate commitments. Dependencies, exclusions, and remedies are governed by the executed service schedule.
Yes. Included retainer hours may be used for incident response or readiness support. Depending on the option, readiness work includes activation testing, escalation planning, IR plan and playbook review, tabletop exercises, or quarterly readiness check-ins.
Yes. We can work alongside your security team, IT operators, and existing providers. We agree on responsibilities, authorization, and evidence-sharing arrangements before taking response actions.
Start with your contact details, a high-level description of the affected environment, operational impact, and actions already taken. Do not send credentials, logs, customer data, or sensitive evidence through the initial web inquiry. We can agree on an appropriate exchange method after contact.
Response references
